Company approved medical service providers are those that are listed on this web site. Company approved medical providers will be registered for payment on our accounts payable system. Payments will be made within 30 days of the account being received. All invoices must be approved by the regional Injury Manager, and must be consistent with the schedule in the respective service level agreement. Services rendered that do not comply with service level agreement will not be approved for payment. Issues arising from account payment can be addressed with the Compass Care Manager. The processing of accounts will improve where there is electronic lodgement; reports and medical certificates are produced electronically and thereby legible. Invoices should be detail the services rendered.

Service providers need to be registered onto our accounts payable system, before payment can be effected. If you are not registered we will send you a supplier questionnaire. This must be completed and returned to the nominted contact. It normally takes 1 week to complete registration from when we receive the completed questionnaire.

To have an account paid, it has to be authorised by the regional Compass Care Manager. This process will be expediated if documents are provided electronically; are legible and detail the treatment provided. Where the account is for services that Compass Group is responsible for settling, the transaction will take 30 days to complete.

Where the account is our insurers responsibility, registration on the Compass Group supplier system is not required. When accounts for our insurers are received, they will be promptly dispatched to the insurer for payment. Payment of  these accounts will be hastened by insuring documentation is legible, detailed, the injured employees name is spelt correctly, and the date of injury is included. Furthermore, invoices should include contact details of the provider such as phone number, fax number, mailing address, ABN and email address. We make every endeavour to process invoices in a timely manner, and your assistance in providing this information will greatly assist the process.